Customer Reviews: Read 11 more reviews...
 Do not buy this product August 20, 2008
Katrina (Wyoming)
I bought a Tomtom Rider 2 at the end of May. It took a week and a half to receive it after they sat on my money for a week. I had the unit for less than 48 hours before it died. It left me stranded in a strange city. When I finally got to my destination, the screen had gone blank and I could not boot it up. I called Tomtom Support and they told me to do a hard boot. I did this with no success. They then told me to charge it for at least 4 hours. I did this and still no screen. They finally gave me a RMA and had me send it back. Because I was on vacation, I did not have a chance to send it back right away. If I knew then what I know now I would have sent that unit back for a refund right away. You only have 14 days to send it back.
After about three weeks after I had sent it back, I received a new one in the mail. It was missing the SIM card, I waited another week to get that. I finally had it back only to have it do the same thing. This time it not only did it die, but it told me to turn into a ditch before it died. It had me going down roads that I know would not take me to where I wanted to go. The bluetooth also died before the screen went. It is a total failed unit. I called them and told them that I just wanted my money back. They told me that that was not possible because I had not sent it in within the 14 days refund period. I told them that I had done everything they said to do, but that doesn't seem to matter. I am so frustrated with Tomtom. For the money that I spent on this, I should not have to be sending it back time and time again. DO NOT BUY THIS PRODUCT!!! If you do, just remember that you only have 14 days to return it if it is not working.
 tom tom rider August 13, 2008
J. Orner (edmonds wa)
excellent 99% of time ,we used on a 4400 mile trip but we were disapointed
in the points of interest feature it did not even list Yellowstone Nat Park.Also it did not have gas stations listed unless it was Chevron or Texaco.
Doe what it needs to do July 1, 2008
Wim J. Rouwet
The TomTom Rider 2 is too expensive, but essentially a good product.
- Screen is visible in sunshine
- Menus are easily accessible, you don't need to study the manual to work the box
- Navigation quality is good
- RAM mount works fine (Ducati 1098 - mount on steering damper)
The only negative is the price. In terms of value for money, this is not the product you'd be looking for. Yes, RAM mount works fine on all bikes, but there is nothing magic about it. Yes, the navigation quality is good, and the screen is well visible. But again, is that worth 500 bucks?
I suppose it's a niche market and that makes it worth it.
 TomTom Rider - Read this before you buy ! June 11, 2008
G. Gold
4 out of 5 found this review helpful
1. I have owned a Rider for more than 18 months.
2. The first one I had, the dock broke in Texas while I was riding Route 66.
3. I called TomTom from Texas (I live in Calif) and asked them to FedEx a new one.
They said no can do.
4. Once home, TomTom sent me a new Dock, but... it took them 1 month to get it to me.
5. After a while I started to notice that the Rider was not charging while in the dock and on my bike.
6. They asked me to send them my Rider back with all the accessories.
7. Then after 4 weeks, they sent me a new Rider, with no charger and no accessories.
8. The asked me to send it back.
8. After another 4 weeks, they sent me another.... new Rider... with all the accessories.
9. The dock didn't charge.
10. After another week, they sent me a new dock. It works.
There are known issues with the docks and charging, but TomTom won't admit it.
It's manufacturering issue. I'll let you guess where they are made.
The Tom Tom rider is good, easy to use. But if anything goes wrong, you'll be waiting many weeks for a replacement.
Ad of course the wait time on the phone, plan on an hour with each call.
I probably would NOT buy another one.
 no hassell great service. April 6, 2008
Marty Baskin (brighton,tn)
2 out of 5 found this review helpful
we did have a problem with our product. but when we called the 1800# we got very courtious answers and no problems they came to our home and picked up our idem with no charge to us and we had a replacement in three days. its great .........
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